Associate Professor
Germanic Studies
Trinity College Dublin
Ireland
(1) GLOBE Project: This research explores how societal culture and organisational culture impact on preferred leadership styles and is part of a 62-nation study co-ordinated by Professor Robert House of the Wharton School. Together with my research partner, Mary Keating (School of Business Studies, TCD), we have collected and analysed data on societal culture, organisational culture, and leadership in Ireland using a multi-method approach including a questionnaire based survey, qualitative interviews, focus groups, and a review of unobtrusive measures of culture. The findings of the research are highly relevant for Irish business practitioners who increasingly must lead and manage multi-cultural workforces in both a local and global context. As more and more Irish companies internationalise, our work underscores the importance of understanding these 'soft' factors as a means of sustaining competitive advantage. Emerging from the GLOBE research, Mary and I have recently completed comparative research on management behaviour and practice in Germany and Ireland, resulting in the publication of an edited book in 2004. The book brought together researchers from different disciplines (organisational psychology, linguistics to name but two) and incorporated a managerial commentary after each academic chapter in order to underline the practical relevance of the research findings and to further the exchange between academics and practitioners. The themes covered in the book have not previously been addressed from an interdisciplinary perspective. ETHICAL LEADERSHIP: Building on the comparative research which we have conducted on organisational leadership in Ireland and Germany, we are currently working on a study of ethical leadership in the two countries . The research also includes data from the USA . As with the GLOBE project, the research involves both quantitative and qualitative methods and makes a contribution to the very limited body of empirical work on ethical leadership in Ireland. VALUE CHANGE: With Mary Keating and Erna Szabo (Austrian GLOBE co-ordinator) we have conducted a study of value change in Austria and Ireland, drawing on the GLOBE managerial data set and collecting additional quantitative data from business studies students in both countries. The research contributes to the debate on cultural convergence versus divergence, which, in turn, has implications for how future managers are trained. (2) INTERCULTURAL COMMUNICATION IN BUSINESS SETTINGS: My research on communication has to date focused on the conduct of cross-cultural sales negotiations and on how greater integration might be achieved between the organisational, cultural and linguistic dimensions of negotiation in the design of second language teaching materials. Most of this work has centred on German-Irish negotiation and has involved empirical research with German and Irish business practitioners using a range of qualitative methodologies. I have recently used my data set on Irish-English negotiation to conduct a study of indirectness in Irish-English business communication, linking this inter alia to post-colonialism and to other dimensions of societal culture identified in the GLOBE study. I am currently working on a collaborative project which aims to build an Intelligent Learning Environment (ILE) through which business people can learn culturally appropriate negotiation skills. Three cultures will be modelled: Chinese, Irish, and German (3) ORGANISATIONAL AND INTERPERSONAL COMMUNICATION IN MEDICAL SETTINGS within the context of multi-cultural health care teams and healthcare professional-patient interaction, exploring issues such as how culture and language impact on perceptions of care and its delivery in the area of diabetes care. The study takes an interdisciplinary approach and involves research collaboration with clinicians. I am a Research Associate in the Institute of International Integration Studies, TCD.
(1) GLOBE Project: This research explores how societal culture and organisational culture impact on preferred leadership styles and is part of a 62-nation study co-ordinated by Professor Robert House of the Wharton School. Together with my research partner, Mary Keating (School of Business Studies, TCD), we have collected and analysed data on societal culture, organisational culture, and leadership in Ireland using a multi-method approach including a questionnaire based survey, qualitative interviews, focus groups, and a review of unobtrusive measures of culture. The findings of the research are highly relevant for Irish business practitioners who increasingly must lead and manage multi-cultural workforces in both a local and global context. As more and more Irish companies internationalise, our work underscores the importance of understanding these 'soft' factors as a means of sustaining competitive advantage. Emerging from the GLOBE research, Mary and I have recently completed comparative research on management behaviour and practice in Germany and Ireland, resulting in the publication of an edited book in 2004. The book brought together researchers from different disciplines (organisational psychology, linguistics to name but two) and incorporated a managerial commentary after each academic chapter in order to underline the practical relevance of the research findings and to further the exchange between academics and practitioners. The themes covered in the book have not previously been addressed from an interdisciplinary perspective. ETHICAL LEADERSHIP: Building on the comparative research which we have conducted on organisational leadership in Ireland and Germany, we are currently working on a study of ethical leadership in the two countries . The research also includes data from the USA . As with the GLOBE project, the research involves both quantitative and qualitative methods and makes a contribution to the very limited body of empirical work on ethical leadership in Ireland. VALUE CHANGE: With Mary Keating and Erna Szabo (Austrian GLOBE co-ordinator) we have conducted a study of value change in Austria and Ireland, drawing on the GLOBE managerial data set and collecting additional quantitative data from business studies students in both countries. The research contributes to the debate on cultural convergence versus divergence, which, in turn, has implications for how future managers are trained. (2) INTERCULTURAL COMMUNICATION IN BUSINESS SETTINGS: My research on communication has to date focused on the conduct of cross-cultural sales negotiations and on how greater integration might be achieved between the organisational, cultural and linguistic dimensions of negotiation in the design of second language teaching materials. Most of this work has centred on German-Irish negotiation and has involved empirical research with German and Irish business practitioners using a range of qualitative methodologies. I have recently used my data set on Irish-English negotiation to conduct a study of indirectness in Irish-English business communication, linking this inter alia to post-colonialism and to other dimensions of societal culture identified in the GLOBE study. I am currently working on a collaborative project which aims to build an Intelligent Learning Environment (ILE) through which business people can learn culturally appropriate negotiation skills. Three cultures will be modelled: Chinese, Irish, and German (3) ORGANISATIONAL AND INTERPERSONAL COMMUNICATION IN MEDICAL SETTINGS within the context of multi-cultural health care teams and healthcare professional-patient interaction, exploring issues such as how culture and language impact on perceptions of care and its delivery in the area of diabetes care. The study takes an interdisciplinary approach and involves research collaboration with clinicians. I am a Research Associate in the Institute of International Integration Studies, TCD.